We always emphasis on the utmost satisfaction of all our Customers with our products as placed in order with fine Genuine Quality. However, in case if found unsatisfied, Customer has full rights to return the product in ‘as is where is condition’ without damage or dusted and with the original gem package box received from us with in a period of 10 days. Otherwise, the sale will be considered as full and closed.
Consignment delivered to the Customer, if found and received in the mutilated package condition, tampered or in repacked condition, please DO NOT open and accept the same. Intimate the concern logistic provider instantly with your tracking number and return the same. Capture few photo shots and mail to us in detail with attachment for the next course of action.
In case of failure to receive the consignment within 30 days of standard time stipulated, please intimate us to resolve the issue and to confirm the loss and claim the value of the product from the concern registered courier.
The cost of the product shall be either substituted or offered with full discount to the Customer at his choice. A period of 30 to 60 days are permitted to retain claim from the respective places is not done or received; we hold NO liability on us.
Process of Product Return:
- E-Mail us with the valid reason of return mentioning the given RAN (Return Authorized Number)
- Dispatch the product of return through the nearest Mail office addressed to us.
- Wait for the refund from us to transact after fulfilling the given formalities.
- Acknowledge the receipt of refund by E-Mail or by any means of communication.
Note: Once Order is placed and shipped DO NOT refuse Postal delivery, but could be done with advance intimation prior to Delivery. Else, Customer hold responsible towards the product cost, loss or damage after the effect of shipment. In case of International return of consignment, the Customs duty, statutory and relevant charges if imposed by the respective countries, have to be borne by the Customer. All the valid refunds are transacted through Credit cards, the Banking service charges of which are non refundable.