Gemstone Guarantee
Our promise to every customer — natural, genuine, and exactly as described
All items are guaranteed at Gemfame. We promise that you receive the item you paid for — every time, no exceptions.
Our Guarantees
100% Natural Gemstones
Every gemstone from Gemfame is a natural gemstone. We do not sell synthetic or lab-created "gems". All gems are guaranteed to be exactly as stated.
Accurate Weighing & Measurement
Our expert staff carefully inspect, weigh, and measure each gem using calibrated scales and calipers to ensure complete accuracy.
What You See Is What You Get
We provide actual photographs of each gem. We do not use stock photographs, similar photos for different stones, or edited gemstone images. We calibrate our screens to ensure the most accurate colour representation online.
Official NGL Certification
We offer certification from the National Gem Lab (NGL). You may choose to order a certificate at the time you add an item to your cart by checking the "add certificate" box on the detail page.
30-Day Money-Back Guarantee
All points above are backed by our 100% money-back guarantee. We stand by our gems, as our customers stand by us. Our 30-day, risk-free return policy is a rock-solid guarantee to you.
If you are not happy for any reason at all, simply return the item to us for a full refund — with no restocking fees or merchant transaction fees.
Guarantee Summary
| What We Guarantee | Our Commitment |
|---|---|
| Gemstone Authenticity | 100% natural — no synthetic or lab-created stones |
| Accurate Description | Weight, measurements, and quality exactly as stated |
| Photographs | Actual gem photos — no stock images or edited photos |
| Colour Accuracy | Calibrated screens for true colour representation |
| Certification | NGL certification available at checkout |
| Returns | 30-day full refund — no restocking or transaction fees |
Shop with Confidence
Every purchase is backed by our full guarantee.
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